Privacy Policy

ScaleCom ("we," "us," or "our") is a California-based business operations firm that provides 24/7 inbound sales coordination, intake management, and revenue recovery services to high-ticket service businesses. Our principal place of business is located in California, United States.

This Privacy Policy explains how ScaleCom collects, uses, discloses, and protects the personal information of individuals who visit our website at scalecom.com (the "Site") or who interact with our services. It is written in plain language so you can clearly understand your rights and our obligations.

By using our Site or submitting your information through any form on this Site, you acknowledge that you have read and agree to the terms of this Privacy Policy.

We collect information you provide directly to us and information we collect automatically when you use our Site.

Information You Provide:

• Contact Information: Your full name, business name, email address, and phone number when you submit a contact or booking form.
• Industry & Business Data: The industry your business operates in, which you provide voluntarily during inquiry.
• SMS Consent: Your explicit, opt-in consent to receive SMS text messages from ScaleCom, which is captured via an unchecked checkbox on our contact form.
• Communications: Records of any messages or communications you send to us.

Information Collected Automatically:

• Web Analytics: Basic analytics data such as pages visited, time on site, browser type, device type, and general geographic region (city/state level). We may use a third-party analytics tool (e.g., Google Analytics) for this purpose.
• Log Data: Standard server log information, including IP addresses, access times, and referring URLs.
• Cookies & Similar Technologies: See Section 9 for a full explanation of our cookie practices.

We do not collect sensitive personal information such as Social Security numbers, financial account details, or health information through this website.

We use the personal information we collect for the following legitimate business purposes:

• To respond to your inquiries and schedule consultations or audits.
• To deliver the services you have requested or contracted.
• To send SMS messages and follow-up communications for which you have provided explicit consent.
• To improve the functionality and content of our website.
• To analyze aggregate, anonymized traffic patterns to better understand our audience.
• To comply with applicable laws, regulations, and legal obligations.
• To enforce our Terms of Service and protect our legal rights.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, without obtaining your prior consent.

We are committed to keeping your data within our control. We do not sell, trade, or rent your personal information to any third party. We may share your information in very limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website or delivering our services (e.g., scheduling tools like Calendly, email hosting providers). These vendors are contractually bound to use your data only on our behalf and in accordance with this Policy.
• Legal Requirements: We may disclose your information if required to do so by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

In all other cases, your personal information stays with ScaleCom. We do not participate in data broker networks or advertising data exchanges.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information. ScaleCom is committed to honoring all applicable consumer rights.

Your Rights Include:

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction you requested, or to comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information that we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to direct us to not sell or share your personal information. See Section 7 for instructions.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level or quality of service.

How to Exercise Your Rights: To submit a verifiable consumer request, please contact us using the information in Section 12. We will respond to verified requests within 45 days. If we need additional time, we will inform you of the reason and the extension period. We will need to verify your identity before processing your request.

You may also designate an authorized agent to make a request on your behalf. Authorized agents must provide written permission from you and must verify their own identity with us.

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Contact form submissions are retained for a maximum of 24 months from the date of submission, after which they are securely deleted.
• SMS opt-in consent records are retained for a minimum of 4 years to comply with TCPA record-keeping requirements.
• Web analytics data is retained in aggregate, anonymized form and is not linked to individual identifiers after 26 months.

Upon request for deletion, we will erase or de-identify your personal information in accordance with our obligations under the CCPA/CPRA and applicable law, subject to any legal hold exceptions.

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytics data. A cookie is a small data file placed on your device when you visit our Site.

Types of Cookies We Use:

• Essential Cookies: Strictly necessary for the website to function. These include session cookies and cookies that remember your consent preferences. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our Site (e.g., Google Analytics). These cookies collect data in an anonymized, aggregate form. You may opt out of analytics cookies by selecting "Essential Only" in our cookie banner.

We do not use advertising cookies, retargeting pixels, or third-party behavioral tracking cookies on this website. Your cookie preference is stored locally in your browser and can be reset by clearing your browser data. A new banner will appear on your next visit.

Our services are designed exclusively for business owners and commercial entities. Our Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18 without parental consent, we will take steps to remove that information promptly.

If you believe we may have collected information from or about a minor, please contact us immediately at privacy@scalecom.com.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated policy to this page, with the "Last Updated" date revised accordingly.

For material changes that significantly affect your rights, we will provide a more prominent notice (such as a notification on our homepage or an email to addresses we have on file). Your continued use of our Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We take privacy seriously and will respond to all legitimate inquiries promptly.